Episode 051

051: How to get clients to pay up

We often hear stories of designers waiting months for payment. It’s hard asking for money, so how do you get clients to pay up?

In this episode we talk about issues with payments, and share advice for making the payment process professional and easy. Remember, you deserve to be paid for your work in a timely manner, and there are things you should be doing that will help make this happen.

"Jumping in to being too harsh straight away is lacking empathy, and you don’t know what the reason could be with why they’re late on the payment"

Femke


Key takeaways

You should never send the final deliverables before you’ve been paid in full. This way the client will pay you on time, because they’ll want the work. If you send the files before they’ve paid the invoice, they have no incentive to speed up the payment process.

Always take a down payment before you begin work. This shows commitment from the client and automatically makes them more invested in the project.

Clients have to pay on your terms, don’t let them bully you on this. You must give them a reasonable amount of days to pay, but if they go past this and the project drags on, you should have a contingency in your contract stating that you’ll charge a late payment fee.

If a client is late to pay an invoice, send a polite follow up before you get angry. You don’t know what position they’re in, and while you don’t want to be taken advantage of, empathy and giving them the benefit of the doubt to start with doesn’t hurt.


Show timestamps

00:30 – intro & catch up

03:20 – Why it’s okay to talk about getting paid

04:30 – Issues with being paid

07:15 – payment before deliverables

10:45 – Making things clear with payment plans

14:30 – Invoicing

19:00 – Payment terms

31:10 – Advice from our listeners


Show links

Design Life 047: How to price your design work

Femke’s conference recap

Charli’s conference recap

Transferwise

Zipbooks

Moneybird (what Fem uses)

Invoiced

Nuschool: Pay me or else


Show credits

Our site: designlife.fm

Our Twitter: @DesignLifeFM

Design Life on iTunes

Our theme tune was created by the talented Camiel van Schoonhoven